This policy explains how Cakglo Ltd ("Cakglo", "we", "us") collects, uses and protects personal data when you visit cakglo.com or contact us. We act as the data controller. We comply with the UK GDPR and the EU General Data Protection Regulation (GDPR).
1. Who we are
Cakglo Ltd, registered in England & Wales.
Registered address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.
Data-protection contact: info@cakglo.com.
2. What data we collect
- Information you give us — when you submit the contact or quote form, or message us via live chat: your name, company, email, phone (if provided) and the content of your enquiry.
- Usage & device data — collected automatically once you consent: pages viewed, referrer, approximate location (country/city from IP), device, browser, and interactions (clicks, scrolls).
- Session activity — if you consent, our session-analytics tool records anonymised interactions (mouse movement, clicks, scrolling) to help us improve usability. Keystrokes in form fields are masked/excluded where configured.
3. Cookies and third-party tools
We use a small number of cookies and analytics tools. Non-essential tools load only after you give consent via our cookie banner, and only when you start interacting with the site.
| Tool | Purpose | Provider | Consent |
|---|---|---|---|
| Google Analytics 4 | Aggregate website statistics and traffic sources | Google Ireland Ltd / Google LLC | Required |
| Inspectlet | Anonymised session recordings and heatmaps to improve usability | Inspectlet (Userlytics) | Required |
| Tawk.to | Live-chat support widget | tawk.to inc. | Functional |
We operate Google Consent Mode v2: until you accept, Google tools store no analytics or advertising cookies. You can decline non-essential cookies and still use the site.
4. Legal basis for processing
- Consent (Art. 6(1)(a) GDPR) — for analytics, session recording and any advertising cookies. You may withdraw consent at any time.
- Contract / pre-contract steps (Art. 6(1)(b)) — to respond to your enquiry, send samples and quotes, and fulfil orders.
- Legitimate interests (Art. 6(1)(f)) — to provide live-chat support, secure the site, and prevent fraud.
5. Managing or withdrawing consent
You set your preference in the cookie banner shown on your first visit. To change it later, clear this site's cookies/local storage in your browser (which makes the banner reappear), or email us at info@cakglo.com and we will action your request. You can also block cookies in your browser settings.
6. Sharing and international transfers
We do not sell your personal data. Data is processed on our behalf by the providers listed above, who act as processors under data-processing agreements. Some providers are based in the United States; such transfers are protected by appropriate safeguards (EU/UK Standard Contractual Clauses and, where applicable, the EU-US Data Privacy Framework). We may also share data with professional advisers or authorities where legally required.
7. How long we keep data
- Enquiry and customer correspondence: for the duration of our business relationship and up to 6 years thereafter for legal and tax purposes.
- Analytics data: retained per the analytics tool's configured retention window (typically up to 14 months for GA4).
- Session recordings: retained only as long as needed for usability analysis, then deleted.
8. Your rights
Under the UK GDPR and EU GDPR you have the right to access, rectify, erase or port your data, to restrict or object to processing, and to withdraw consent. To exercise any right, email info@cakglo.com. We respond within one month.
9. Changes to this policy
We may update this policy from time to time. The "last updated" date above reflects the latest version. Material changes will be highlighted on this page.
10. Contact
Questions about this policy or your data? Email info@cakglo.com or write to Cakglo Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.